HP printing problems and how to fix Paper jams+1-877-353-1149

When working with any printer, it is inevitable that you will encounter a paper jam. The following is a general guide for removing paper that has become stuck in a number of locations. Although most modern printers are similar in design, you may have to make slight adjustments to the following steps, depending on the model of your printer.

Warning: You'll want to avoid pulling the stuck paper out from under the front cover if possible, as it may cause damage to the printer. Instead, pull it from the back of the printer or paper tray.

Note: It is important that you go through the all of following sections to avoid damage to your printer.

Locate and remove any paper stuck in the loading tray

1. Remove any loose paper in the loading tray.
2. Press the Resume button on the front of the printer.

Note: If the paper jam is cleared, skip to the Ensure the printer carriage can move freely section. Otherwise, continue with the steps below.

3. Remove stuck paper one sheet at a time, starting in the middle.
4. Check for any remaining bits of paper.

Note: If the paper jam is cleared, skip to the Ensure the printer carriage can move freely section. Otherwise, continue on to the next section below.

Clearing the jam from the rear of the printer

If you can't get to the paper jam from the loading tray, follow the instructions to clear the paper from the rear of the printer. Usually, the back of the printer has either a rear access door or a two-sided printing accessory.

Removing a rear access panel

1. Locate the knob or access tab on the back of the printer by or on the panel itself. If it's a knob, move it to the Unlocked position.
2. Remove the panel and carefully pull out the jammed paper.
3. Locate and clear away any small bits of paper that remain.
4. Replace and secure the rear panel.

Remove the two-sided printing accessory to clear the paper jam

1. Press both RELEASE buttons on either end of the module at the same time and remove it.
2. Remove the panel and carefully pull out the jammed paper.
3. Locate and clear away any small bits of paper that remain.
4. Push the module back on and snap it into place.

Note: If the paper jam is cleared, skip to the Ensure the printer carriage can move freely section. Otherwise, continue with the steps below.

5. Press the button on top of the module and open the door.
6. Remove the panel and carefully pull out the jammed paper.
7. Locate and clear away any small bits of paper that remain.
8. Close the rear module door.

Note: If the paper jam is cleared, skip to the Ensure the printer carriage can move freely section. Otherwise, continue on to the next section below.

Pulling the paper out from under the front cover

If all of the previous steps have failed, you may attempt to remove the jammed paper by pulling it out from under the front cover CAREFULLY and SLOWLY. Remember, as stated above, this step is generally not recommended and should only be a last resort.

Tip: If you have a laser printer, you may need to remove the toner cartridge before you can get full access to the paper.

Ensure the print carriage can move freely.

1. Disconnect the printer from power by unplugging the power cord from the power outlet.
2. Watch the carriage to see if it moves all the way to the right-hand side of the printer and out of sight. Do not force the carriage to move if it's stuck, as this may damage your printer.

Note: If the paper jam is cleared, skip to testing the printer.

3. Carefully remove the ink cartridge(s).
4. Without removing the drawer, remove any paper in the loading tray.
5. Remove the two-sided printing accessory (module) or rear access door.
6. With your fingers, rotate the rollers toward the top of the printer for three full rotations.
7. Replace the two-sided printing accessory (module) or rear access door.
8. Replace the ink cartridges.
9. Plug your printer back in and turn it on.

Continued problems? Possible printer hardware problems

If the printer claims there is still a paper jam after going through the steps above, your printer may have a hardware problem that is causing the issues. A malfunctioning roller or parts in the paper feed mechanism can make a printer think it has a paper jam.

In the case of a hardware problem, it may be possible to have the printer repaired. However, due to the low costs of printers today, it is often cheaper to buy a new printer instead of having a printer repaired.

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